A luxury New Hampshire hotel and resort that is gracious in ambiance and generous in amenities is seeking an experienced hospitality professional to serve as the new Managing Director, functioning as the primary strategic business leader.

As the leader of the resort, this position is responsible for all aspects of the operation, including guest and associate satisfaction, human resources, financial performance, sales, and revenue generation, and delivering a return on investment to ownership. The Managing Director leads a team in the development and implementation of resort-wide strategies and ensures the implementation of brand service programs and initiatives with the objective of meeting and/or exceeding guest expectations. In addition, the Managing Director builds and maintains relationships with key customers, civic and community leaders, and influencers through personal engagement.

RESPONSIBILITIES:

  • Sets goals and expectations for direct reports.
  • Identifies leadership and fosters career development.
  • Inspires and motivates team to achieve operational excellence.
  • Creates a cohesive leadership team and positive business environment that consistently delivers results.
  • Develops deployment strategies to market resort to continue to grow market share.
  • Reviews the STR report, competitive shopping reports and other resources to maintain a strong understanding of the resort’s market position.
  • Ensures sales and revenue engines are leveraged to drive RevPAR improvement year over year.
  • Ensures capital expenditure funds are being budgeted and deployed effectively and within program.
  • Holds staff accountable for successful performance in a positive manner.
  • Utilizes an “open door” policy.
  • Communicates a clear and consistent message regarding resort goals to produce desired results.
  • Fosters associate engagement to providing excellent service.
  • Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
  • Hires executive committee team members who demonstrate strong functional expertise, creativity, and entrepreneurial leadership to meet the business needs of the operation.
  • Works collaboratively with the regional tourism entities to build and nurture strong relationships to aid the business objectives of the resort.
  • Provides strategic direction and direct support to ensure the success of the group sales team.
  • Participates in daily Operations meetings to ensure strong and sustained interdepartmental communications, problem resolution and guest satisfaction.
  • Participates directly in risk management issues and prevention, including legal and workers compensation.
  • Ensures accurate revenue, expense and labor forecasts and execution.
  • Creates appropriate development plans based on individual strengths, development needs, career aspirations and abilities.
  • Participates in loyalty program member relations to facilitate acquisition and retention.

QUALIFICATIONS:

  • 5 years minimum experience as a General Manager in a four-diamond resort is required.
  • Previous experience in a large-scale resort environment with strong alliances with convention centers.
  • Experience with golf, spa, Alpine/Nordic ski, or membership programs is strongly preferred.
  • Experience managing major capital projects, including renovations and new construction for historic properties, is strongly preferred.
  • Strong leadership skills.
  • Excellent communication skills.
  • Able to motivate a team to provide best-in-class customer service.
  • Experience working in a heavy union environment is a plus.
  • 10+ years of P&L responsibilities.

Reference #3685

Location: New Hampshire

Contact: John Brich, Vice President, info@searchwideglobal.com

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